— Help & general questions
Questions,answered carefully.
If you don't see your question below, our concierge replies within four working hours. We answer personally — never with templates.
Patch test on the inside of your wrist for 24 hours before applying to face. If you see any redness, write to concierge@maisoncreme.com within 30 days — we'll refund you in full. We never reformulate without telling you first.
Most of the line is fully vegan. The Restorative Serum and Marine Mask contain marine collagen sourced from sustainable Norwegian fisheries — they are not vegan. Every product page lists this clearly under the ingredient list.
Yes. Our 14-day kit is peroxide-free and uses PAP+ technology — gentler than peroxide whitening and clinically tested on people with enamel sensitivity. Begin with the every-other-day rhythm for the first week.
All ingredients are reviewed by our consulting dermatologist with pregnancy in mind. Products containing bakuchiol or salicylic acid are clearly marked on the front of the box and should be paused. Everything else is suitable.
Unopened products may be returned within 30 days of delivery for a full refund. Opened products are covered by our 30-day glow promise — if you've genuinely tried it for 28 days and aren't satisfied, we'll refund you and ask only for honest feedback.
Worldwide express within 3–5 business days. Free over €80 to EU and UK; flat €12 elsewhere. Orders placed before 11am Bordeaux time ship the same day. All packaging is plastic-free.
Every order ships in our linen-wrapped boxes by default — no extra charge. For a personal note, leave a message at checkout and we'll hand-set it on a card in our studio.